Mission
Protect revenue from operator clients by demonstrating their collections growth using Chalo’s technology. Increase Chalo’s revenue from existing clients by 100% over 2 years, while ensuring a world-class partnership experience.
Outcomes
1. Drive Client Collection Growth
- Ensure collection growth of at least ₱1,000 per unit daily within 1 month of go-live
- Train crew, operations staff, and management on using Chalo’s tech
- Monitor daily usage to ensure adherence to company standards
- Take same-day corrective action in case of any drop in usage
2. Ensure High Client Engagement
- Maintain an Operator Engagement Score of at least 9/10 each week
- Monitor daily usage and take corrective actions when required
- Share reports as defined by the company or based on client needs
- Conduct weekly check-ins with each client
- Lead monthly business reviews with clients
3. Grow Revenue from Existing Clients
- Achieve 100% revenue growth over 2 years (aligned with quarterly OKRs)
- Identify opportunities such as new units or additional product adoption
- Drive client satisfaction to enable fee increases
- Generate referrals from existing clients
4. Provide Internal Feedback
- Share product improvement insights based on client feedback
- Highlight observations to improve processes, products, or services
Skill Competencies
- Excellent verbal communication – clear and effective with clients (language flexibility may vary by region)
- Excellent written communication – concise and clear across messages, emails, and formal communication
- Strong presentation skills – ability to communicate insights effectively in reviews and meetings
- Detail-oriented – high accuracy, notices even minor errors
- Solution-oriented sales skills – understands problems and proposes relevant solutions
- Persuasive – strong negotiation and influencing ability
- Comfortable interacting across all levels – crew, operations, and management
Behavioural Competencies
- Field-first mindset – enjoys being on-ground and meeting clients
- High standards of excellence in work and personal conduct
- Calm under pressure – composed decision-making and communication
- High energy and optimistic attitude
- Strong problem-solving approach
- Intelligent and quick to grasp concepts
Cultural Competencies
- Respectful towards everyone, regardless of role
- Determined and resourceful with a “will-do” attitude
- High ownership and accountability
- Self-motivated, requires minimal supervision
- Strong team player and collaborative mindset
Look for in Early Life
- Took initiative in school, family, or community
- Demonstrated practical problem-solving
- Went out of the way to help others
- Thrived in field-like or outdoor environments
- Enjoys meeting and interacting with new people
Look for in Career Journey
- Hands-on client or partner interaction experience
- Managed challenging client situations with positive outcomes
- Demonstrated high ownership and accountability
- Experience in training or guiding others