Project Manager - Bangalore / Telangana

The City Head – Bengaluru will be responsible for leading the end-to-end deployment, go-live, and scaling of city operations. This role owns execution across project rollout, operations, stakeholder management, team building, and financial performance, with a strong focus on operational excellence, digital adoption, and profitability.

The role requires a hands-on leader who can operate in high-pressure environments, manage complex stakeholder ecosystems, and drive outcomes with speed and accountability.

Lead end-to-end deployment of all project modules across the city, ensuring timely and successful go-live.

Drive rollout of systems across all city depots within defined timelines.

Ensure readiness across operations, technology, teams, and partners before go-live.

Establish and strengthen robust operational processes to ensure smooth daily operations.

Drive zero SLA breaches through disciplined execution and continuous monitoring.

Identify operational risks proactively and implement mitigation plans.

Own city-level performance with a strong focus on profitability and EBITDA targets.

Drive monetization post go-live through operational efficiency and adoption of digital solutions.

Track and improve key performance metrics at the city level.

Drive digital ticketing penetration and app adoption among riders.

Work closely with cross-functional teams to improve customer experience and increase digital usage.

Monitor adoption metrics and implement corrective actions to achieve targets.

Build and maintain strong relationships with government bodies, transport authorities, and external stakeholders.

Ensure transparent communication, timely updates, and consistent delivery to build stakeholder trust.

Navigate government processes, hierarchies, and compliance requirements effectively.

Build, lead, and develop high-performing city teams.

Create a culture of ownership, accountability, and execution excellence.

Coach and mentor team members to improve performance and capability.

Strong execution and delivery mindset with the ability to work under pressure.

Proven project management and detailed planning capability.

Excellent stakeholder management and communication skills.

Strong problem-solving skills with a structured and creative approach.

Ability to assess risks, resolve issues, and make data-driven decisions.

Strategic thinker with hands-on execution capability.

Ability to balance short-term execution with long-term city growth objectives.

Strong understanding of operational and financial levers impacting performance.

Strong understanding of technology-enabled operations, systems, and processes.

Working knowledge of compliance, invoicing, and operational governance.

Good understanding of local market dynamics and mobility trends.

Experience working with government bodies or public-sector stakeholders is preferred.

Familiarity with large-scale operations, deployments, or city-level projects is a plus.

High ownership and accountability.

Respectful and collaborative in approach.

Results-driven with a “get it done” mindset.

Courageous in decision-making and open to feedback.

Coachable and eager to learn and improve.